Shipping Information


Old West Iron now offers free shipping on all domestic orders. Your order will be shipped via the cheapest and fastest method we have available to us. We reserve the right to choose the carrier for the shipment, if you cannot receive USPS or UPS at your address please let us know in the comments section of the order, and in the event that your selection is not the cheapest carrier you will be charged the difference.

We ship international and domestic via USPS and UPS. Please keep in mind that our products are custom made to each order and have an individual lead time that is separate from the shipping transit time. Lead time is shown on to the right of the product image on each products order page and is calculated in business/ workdays; we don't work weekends. When reviewing shipping options and pricing, please keep in mind the price is both shipping and handling costs.

 

A few more things to keep in mind:

  • Old West Iron is not responsible for your lack of planning. Please plan ahead and allow ample time for us to make your order and for shipping time. We do not offer rush orders; we find what can go wrong, will go wrong with rush orders, which inevitably delays them.
  • Old West Iron has no control over mother nature, although sometimes we wish we did. We are located in the mountains, and we get unpredictable weather. This is mostly an issue from October to April / May when snowstorms can appear out of nowhere. This hinders the ability for drivers to get to our location for package pick up, and creates safety concerns for our commuter employees. If the driving conditions are unsafe for employees or courier drivers, orders may be delayed by a day or two.
  • Once an order leaves our shop via courier, we no longer have control over the shipping. If your package is delayed in shipping, that is an issue with the courier. We are happy to attempt to contact them for you, but just because we are the shipper doesn't mean we have more pull in getting the package to you faster. We have to go through the same channels you do.
  • If your order arrives damaged or pieces are missing due to rough handling by the courier, please contact us rather than filing a claim yourself. This way, we can re-make or fix the order for you at no cost to you. If you process a claim on your own, you will bear the charges to re-make/ fix your order.
  • We do not ship partial orders unless shipping costs of both packages are paid for by the customer.

If your shipping cost seems too high, it might be. We will refund any shipping overcharges at the time we print your shipping label. However, please keep in mind it is both shipping and handling costs, and our shipping rates are calculated by weight - steel is a heavy material.

 


UPS Ground

We no longer offer overnight shipping or expedited shipping via UPS, it is costly, and often does not arrive on time due to our rural location. These costly shipping delays has cause many issues for our clients in the past. Please do not ask for overnight shipping. We also do not offer UPS SurePost; we have tried it and were very unsatisfied with the results. Please plan your projects ahead of time and allow for plenty of time for the shipping. Use the map provided to view the average transit time frame for your location. UPS picks up late in the evening and the packages often do not get unloaded off the trucks and scanned in until the following morning, please allow 24 hours for your tracking information to update.


USPS Priority Mail

We offer first-class mail and priority mail via the United States Postal Service. USPS Priority Mail is our preferred international shipping method and is often the cheapest and recommended method for smaller orders, domestic and international. Although the shipping limit is 70 lbs for flat rate boxes, 50-55 lbs is most practical to make sure the box (and its contents) arrive in good condition. Please use the map provided to view the average transit time frame for your location. Our pick up time is 9am, if you receice a tracking number after this time your package will be picked up th following business day. Please allow 12-24 hours for online tracking to start, we are in a rural area and their scanners do not always send the signal out immediatly.