Informations sur la livraison

MISE À JOUR DE L'EXPÉDITION

Le service postal américain et UPS connaissent toujours des délais d'expédition plus longs que la normale. Nous n'avons aucun contrôle sur l'expédition une fois que votre commande quitte notre boutique. Nous n'expédions plus non plus en Nouvelle-Zélande, les colis sont retenus à la douane et ne sont pas déboursés. Merci pour votre compréhension!


Informations sur la livraison


Old West Iron offre désormais la livraison gratuite sur toutes les commandes nationales de plus de 40 $. Votre commande sera expédiée via la méthode la moins chère et la plus rapide dont nous disposons. Nous nous réservons le droit de choisir le transporteur pour l'expédition, si vous ne pouvez pas recevoir USPS ou UPS à votre adresse, veuillez nous en informer dans la section commentaires de la commande, et dans le cas où votre sélection n'est pas le transporteur le moins cher, vous serez facturé la différence.

Nous expédions à l'international et au pays via USPS et UPS. Veuillez garder à l'esprit que nos produits sont fabriqués sur mesure pour chaque commande et ont un délai de livraison individuel qui est distinct du temps de transit d'expédition. Le délai de livraison est indiqué à droite de l'image du produit sur chaque page de commande de produits et est calculé en jours ouvrés ; nous ne travaillons pas le week-end. Lors de l'examen des options d'expédition et des prix, veuillez garder à l'esprit que le prix comprend à la fois les frais d'expédition et de manutention.

 

Quelques autres choses à garder à l'esprit :

  • Old West Iron n'est pas responsable de votre manque de planification. Veuillez planifier à l'avance et nous laisser suffisamment de temps pour passer votre commande et pour le temps d'expédition. Nous n'offrons pas de commandes urgentes; nous trouvons ce qui peut mal tourner, va mal tourner avec les commandes urgentes, ce qui les retarde inévitablement.
  • Old West Iron n'a aucun contrôle sur mère nature, même si parfois nous aimerions le faire. Nous sommes situés dans les montagnes et nous avons des conditions météorologiques imprévisibles. Il s'agit principalement d'un problème d'octobre à avril/mai, lorsque des tempêtes de neige peuvent apparaître de nulle part. Cela entrave la capacité des chauffeurs à se rendre à notre emplacement pour le ramassage des colis et crée des problèmes de sécurité pour nos employés de transport. Si les conditions de conduite ne sont pas sûres pour les employés ou les coursiers, les commandes peuvent être retardées d'un jour ou deux.
  • Une fois qu'une commande quitte notre boutique par courrier, nous n'avons plus de contrôle sur l'expédition. Si votre colis est retardé dans l'expédition, c'est un problème avec le service de messagerie. Nous sommes heureux d'essayer de les contacter pour vous, mais ce n'est pas parce que nous sommes l'expéditeur que nous avons plus d'efforts pour vous faire parvenir le colis plus rapidement. Nous devons passer par les mêmes canaux que vous.
  • Si votre commande arrive endommagée ou si des pièces manquent en raison d'une manipulation brutale par le transporteur, veuillez nous contacter plutôt que de déposer une réclamation vous-même. De cette façon, nous pouvons refaire ou réparer la commande pour vous sans frais pour vous. Si vous traitez une réclamation par vous-même, vous supporterez les frais pour refaire/réparer votre commande.
  • Nous n'expédions pas de commandes partielles à moins que les frais d'expédition des deux colis ne soient payés par le client.

Si vos frais de port semblent trop élevés, c'est peut-être le cas. Nous vous rembourserons tout supplément d'expédition au moment où nous imprimons votre étiquette d'expédition. Cependant, veuillez garder à l'esprit qu'il s'agit à la fois des frais d'expédition et de manutention, et que nos tarifs d'expédition sont calculés en fonction du poids - l'acier est un matériau lourd.


Mise à la terre de l'ASI

Nous n'offrons plus d'expédition le lendemain ou d'expédition accélérée via UPS, cela coûte cher et n'arrive souvent pas à temps en raison de notre situation rurale. Ces retards d'expédition coûteux ont causé de nombreux problèmes à nos clients dans le passé. S'il vous plaît ne demandez pas l'expédition du jour au lendemain. Nous n'offrons pas non plus UPS SurePost ; nous l'avons essayé et nous avons été très insatisfaits des résultats. Veuillez planifier vos projets à l'avance et prévoir suffisamment de temps pour l'expédition. Utilisez la carte fournie pour afficher le temps de transit moyen pour votre emplacement. UPS récupère tard dans la soirée et les colis ne sont souvent pas déchargés des camions et scannés avant le lendemain matin, veuillez prévoir 24 heures pour que vos informations de suivi soient mises à jour.


Courrier prioritaire USPS

Nous offrons un courrier de première classe et un courrier prioritaire via le service postal des États-Unis. USPS Priority Mail est notre méthode d'expédition internationale préférée et est souvent la méthode la moins chère et recommandée pour les petites commandes, nationales et internationales. Bien que la limite d'expédition soit de 70 livres pour les boîtes à tarif forfaitaire, 50 à 55 livres sont les plus pratiques pour s'assurer que la boîte (et son contenu) arrive en bon état. Veuillez utiliser la carte fournie pour afficher le temps de transit moyen pour votre emplacement. Notre heure de ramassage est à 9h00, si vous recevez un numéro de suivi après cette heure, votre colis sera récupéré le jour ouvrable suivant. Veuillez prévoir 12 à 24 heures pour que le suivi en ligne commence, nous sommes dans une zone rurale et leurs scanners n'envoient pas toujours le signal immédiatement.

Handcrafted & Securely Packed

Every piece is wrapped, protected, and boxed by hand to ensure safe delivery from our family to yours.

International Shipping

International shipping available via UPS, USPS & DHL. Please use the cart for shipping quotes.

Free Shipping on $60+

Free shipping on orders $60 and over placed in USA, shipped via UPS or USPS.

Lead Times / Shipping Times

Please keep in mind: lead time is separate from shipping transit time.

Free Shipping on domestic orders over $60

Tiered Flat Rate shipping based on order value.

Orders $19.99 and less will ship for $9,

Orders $39.99 and less will ship for $12,

Orders $59.99 and less will ship for $15.

International Shipping

International orders will have the option for shipping DHL, UPS, Fed Ex and USPS this is up to the customer to choose. For a shipping quote please place the items in the cart and begin the checkout process, after adding your address you will be given shipping options with pricing.
Import duties, taxes, and brokerage fees may be charged at delivery. These COD fees are set by your country's customs and are not included in our prices or shipping costs.

Shipping Worldwide Since 2011

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Forged in Idaho Since 2011

Hand-crafted hardware made by American blacksmiths.

Family-Owned & Veteran-Powered

Real people, real craftsmanship

Worldwide Shipping

Trusted by builders and homeowners around the globe.

Safe & Secure Delivery

Every order packed by hand for worry-free arrival.

Transit Maps & Carrier Notes

Transit time is separate from production time.

  • UPS Ground: 1–6 business days (based on distance from Idaho)
  • USPS Ground Advantage: 2–5 business days
  • International: 1–5+ weeks depending on carrier and customs

Tracking information will be emailed automatically once your order ships.

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USPS Ground Advantage

We offer ground advantage and priority mail via the United States Postal Service. USPS Ground Advantage is our preferred international shipping method and is the recommended method for smaller orders, domestic and international. Although the shipping limit is 70 lbs for flat rate boxes, 50-55 lbs is most practical to make sure the box (and its contents) arrive in good condition. Please use the map provided to view the average transit time frame for your location. Our pick up time is 9am, if you receice a tracking number after this time your package will be picked up the following business day. Please allow 12-24 hours for online tracking to start, we are in a rural area and their scanners do not always send the signal out immediately.

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UPS Ground

Because we are in a rural area, UPS picks up from our shop late in the evening. Packages often aren’t unloaded, sorted, or scanned until the following morning. Please allow up to 24 hours for your tracking information to update.

Due to our late pickup schedule, Overnight shipping typically functions as a 2-day service, and 2-Day Air may occasionally take 3 days. This is normal for rural mountain regions. After pickup, UPS trucks return to the regional hub in Rexburg for sorting the next day before heading to the airport or to the next distribution facility, this can delay transit by a day.

Carrier Selection

We reserve the right to choose the most reliable carrier for your shipment. If your address cannot receive packages from USPS or UPS, please note this in your order comments.

If an alternate carrier is required and costs more than our standard rate, the price difference will be billed to the customer.

Address Accuracy

To ensure successful delivery, please provide a valid deliverable shipping address when placing your order.

Old West Iron is not responsible for packages that are undeliverable due to incomplete or incorrect addresses.
The customer is responsible for the additional shipping cost to resend the order to a new or corrected address.

Planning Ahead for Handmade Orders

Because our hardware is hand-forged and often made to order, we encourage customers to plan ahead to allow time for both production and transit. We do not offer rush orders. In our experience, rush requests increase the likelihood of errors, delays, and unexpected issues that can impact quality and timelines.

Weather & Rural Location Delays

Our forge is located in the mountains of Teton Valley, Idaho, where weather can be unpredictable — especially from October through April/May. Severe snow or unsafe road conditions may delay courier pickup or employee travel to the shop. When this occurs, shipments may be delayed by a day or two for safety reasons.

Once Your Order Has Shipped

After an order leaves our shop, delivery timelines are managed by the carrier. While we are happy to help contact the courier on your behalf, we do not have special influence over their transit speeds, investigations, or timelines.

A Few Things to Keep in Mind

Many of our products are hand-built to order. Processing times depend on item, finish, and current workload.

  • Standard hardware pieces: Usually ship within the posted lead time
  • Custom items: Lead times vary based on complexity
  • Large forged pieces (e.g., pizza oven doors): May require additional time
  • Handmade items may ship separately if ordered with in-stock items
  • Changing an order after it's placed may affect your timeline
  • Custom orders require communication and approval before production begins

We pack and ship every piece like it’s heading to a neighbor down the road — because your trust means everything to us.

If you have a deadline, reach out — we’ll always do our best to help.

Shipping Damage or Issues

If your package arrives damaged, contact us immediately.
We require clear photos of:

  • The packaging
  • The damaged item
  • The label

This allows us to file an insurance claim and remake the piece if needed. We handle the claim for you so you don’t get stuck with delays or paperwork.

We’re here to help you every step of the way.

FAQPage

Do you offer expedited or rush shipping?

We do offer expedited shipping options such as USPS Priority, UPS 2-Day Air, and UPS Overnight. However, because we are located in a rural mountain area, UPS Overnight typically functions as a 2-day service, and 2-Day Air may occasionally take 3 days.

Please note:

  • Expedited shipping does not rush production.Handmade items still follow their normal lead times.
  • UPS picks up late in the evening and packages are often not scanned until the following morning, so tracking can take up to 24 hours to update.

If you have a deadline, reach out — we’ll always do our best to help you choose the right shipping method.

Do you offer free shipping?

Yes. Orders over $60 within the United States qualify for free shipping.

Tiered flat-rate shipping applies to orders under $60.

Do you ship internationally?

Yes. We ship worldwide via UPS, USPS, FedEx, and DHL. Shipping options and pricing will appear at checkout after the address is entered.

What happens if my package is returned to you?

If a package is returned due to an invalid, incomplete, or non-deliverable address, the customer is responsible for the additional shipping cost to resend the order.

Providing accurate delivery information ensures timely and safe delivery.

What is the difference between lead time and shipping time?

Lead time is the time it takes us to forge, finish, and prepare your order.

Shipping time is the transit time once the order leaves our shop.

These two are separate. Carrier transit estimates begin only after your order has shipped.

Why does my tracking show no movement for the first 24 hours?

UPS picks up from our rural Idaho location in the late evening. Packages are usually not unloaded or scanned until the next morning, so tracking may take up to 24 hours to update.

USPS rural scanning can also lag by 12–24 hours.

Why does overnight or 2-day shipping take longer from your location?

Due to our rural pickup times, overnight shipping functions like a 2-day service, and 2-day air can take 3 days.

This is normal for mountain regions where carriers route packages through regional hubs the following morning.

What if I cannot receive USPS deliveries?

Please write “UPS shipping only” in the order comments.

If you do not, and USPS cannot deliver to your address, the package may be returned. Reshipping requires payment of the additional shipping cost.