All products with customizations not offered on our website / catalog and custom designed products are non-refundable, no exceptions. This includes customized sizes, any items that are bent/ rolled / welded in a way that varies from what is listed on our website, and anything that a sales representative must write up as a custom order.

Old West Iron cannot accept any products back or offer refunds of any sort to any and all products which have been repaired or altered by someone outside of Old West Iron. Old West Iron’s sole obligation is limited to repairing or replacing, at our option, any parts which shall be determined by us to be defective, and is conditioned upon the original customer submitting written notice of any such defect to Old West Iron within the period of 30 days. We reserve the sole right to make the final decision whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty period. We are not responsible for any damages or other cost caused by, or result from handling, non-recommended operation abuse, or modifications not authorized by Old West Iron or for any damages which may arise out of use of the product.

All products sold by Old West Iron are constructed by hand therefore our items may have a variation in appearance or small imperfections and unevenness which is the beauty of handmade products. Our goal is to recreate pieces that look authentic, not machined. If you are looking for perfection, please visit a home appliance store. We strive for that one of a kind, hand-made look. Our finishes are also hand applied to replicate natural patina appearances. Many of these finishes are a chemical reaction with the metal which will vary in color and texture. Natural patinas are uneven, please do not expect ours to look any different than that.