At the heart of Old West Iron is a commitment to craftsmanship, integrity, and honest business. Providing real contact information helps us deliver on that promise. It allows us to build the product you’ve envisioned, ship it correctly, and communicate clearly if changes arise.
At Old West Iron, every product we make is handcrafted to order—customized to your specifications, forged with care, and built to last. Because our ironwork is made one piece at a time, not pulled from a shelf, communication plays a crucial role in ensuring your order is completed accurately and efficiently.
That’s why it’s so important to provide real, up-to-date contact information when placing your order. Here's why it matters:
1. We May Need to Confirm Custom Details
Our products aren’t one-size-fits-all. Whether you’re ordering iron strapping, custom-sized bolts, or a forged pizza oven door, we often need to clarify specs, finishes, or installation preferences to ensure your item is exactly what you envisioned.
If your request includes elements that aren't feasible from a forging or structural standpoint, we’ll reach out to offer suitable alternatives. Having accurate contact info helps us avoid delays and mistakes—and ensures your custom piece is done right the first time.
2. We May Need to Coordinate Shipping
Many of our products are large, heavy, or require special packaging. In some cases, especially with oversized or freight shipments, our team or the shipping carrier may need to contact you directly to arrange delivery or confirm location details.
Providing a valid phone number and email ensures your order doesn’t get held up, misdelivered, or returned due to lack of communication.
3. We Keep You Informed About Lead Times
As a small-batch, American-made company, our lead times can fluctuate based on order volume, material availability, or production capacity. If there’s a change in your order timeline, we’ll need to reach out promptly to keep you informed and adjust plans if needed.
Your contact information allows us to provide proactive updates—avoiding confusion and ensuring transparency every step of the way.
4. Your Privacy Is Respected
We understand that providing your personal information can feel like a leap of trust. Rest assured: Old West Iron will never sell your information or send you spam. Our communication is strictly related to your order, and any marketing emails are fully optional.
At checkout, you’ll see a clear option to opt out of our email newsletters and updates. You’ll only hear from us if it’s about your order—or if you’ve chosen to stay in the loop about new product releases, seasonal inspiration, and exclusive discounts.
Note: If you've accidentally clicked "Sign me up" and don't wish to receive updates, you can edit this under your account on our website or contact our customer service staff to be removed from the list!
We’re Here to Serve You, Not Spam You
At the heart of Old West Iron is a commitment to craftsmanship, integrity, and honest business. Providing real contact information helps us deliver on that promise. It allows us to build the product you’ve envisioned, ship it correctly, and communicate clearly if changes arise.
So when you place your order, be sure to enter the best phone number and email address to reach you. We won’t misuse it—we’ll just use it to make sure your ironwork is nothing short of perfect.
Explore handcrafted ironwork built around your needs at Old West Iron.