All items purchased from the Old West Iron are not fully refundable due to the fact that all orders are custom and all orders are filled once the orders are placed. Old West Iron cannot accept any products back or offer any refunds of any sort to any and all products which has been repaired or altered by someone outside of Old West Iron. Old West Iron’s sole obligation is limited to repairing or replacing, at our option, any parts which shall be determined by us to be defective, and is conditioned upon the original customer submitting written notice of any such defect to Old West Iron within the period of 30 days. We reserve the sole right to make the final decision whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty period. We are not responsible for any damages or other cost caused by, or result from handling, non-recommended operation abuse, or modifications not authorized by Old West Iron or for any damages which may arise out of use of the product. All products sold by Old West Iron are constructed by hand therefore our items may have a variation in appearance or small imperfections and unevenness which is the beauty of handmade products. Our finishes are also hand applied to replicate natural patina appearances. Many of these finishes are a chemical reaction with the metal which will vary in color and texture, and our metal patina finish are applied by hand to duplicate a natural uneven finish.
I received my item(s), but I no longer want it/them, can i return it/them?
Due to the fact that all of our products are custom made to each order we apply a 20% restock fee on all items (we ask you to please understand that it is very unlikely that someone will order that same item, that size, in that texture, and that finish). Please email Lisa@OldWestIron.com for a RMA number, all items need to be returned at the customer's expense within 30 days of receiving the product/products. The refund minus the initial shipping cost and the restock fee will be processed once we receive the returned product/products (item must have valid RMA #). The items must be received in the same condition we mailed them out in to receive the full available refund (just like if you were returning any item back to a store).
My item(s) came damaged/defective, what can I do?
All defective/damaged products will be replaced/refinished. Please email Keira@oldwestiron.com to receive a return label for the damaged items, we may ask for you to email a picture of the damaged items for verification. If you decide you do not want the item replaced please see above section: I received my item(s), but I no longer want it/them, can I return it/them?
My item(s) don't look like the picture online, can I exchange it for the one in the picture?
Yes, please contact us at Keira@oldwestiron.com to start the exchange process, sometimes we may need to up-charge you for other options on the item listing.
More important than a strict policy is customer satisfaction, but please do keep in mind that we are a small business.
Please contact customer service for more information on returning an item. Thank you.